Telehealth FAQ

Telehealth is or should be a basic in delivering care to all populations. We hope that the information you find here will help you along as you learn more about Telehealth.

The American Telemedicine Association (ATA) defines telemedicine as: “The delivery of any healthcare service or transmission of wellness information using telecommunications technology.” Closely associated with telemedicine is the term “Telehealth,” which is often used to encompass a broader definition of remote healthcare that does not always involve clinical services. Videoconferencing, transmission of still images, e-health including patient portals, remote monitoring of vital signs, continuing medical education and nursing call centers are all considered part of telemedicine and Telehealth. In 2022, CMS defined Medicare telehealth services as “...services ordinarily furnished in person that are instead furnished via a telecommunications system and are subject to geographic, site of service, practitioner, and technological restrictions."

• Travel to distant specialists is not necessary when Telehealth is used. That means patients can save the cost of travel, the expense of staying in the ‘big city,’ if the distance is such that an overnight stay is necessary
• Hospitalized patients whose care is supervised by a specialist via Telehealth have the advantage of staying in their home community where family and friends can easily visit. Studies have shown that recovery is faster when patients are close to home.
• The danger of traveling in winter weather is removed
• Patients don’t need to take whole days off work to see a specialist or to take their children to the doctor
• Children miss less school when they can be seen via Telehealth
• Patients can receive care rather than foregoing treatment to save time and money

• “Circuit-riding” specialists who start providing care through Telehealth can save a lot of “windshield time,” converting the hours spent traveling to hours spent seeing patients
• Practices can become more efficient by seeing distal patients
• Providers can serve more patients, thus easing provider shortages
• Rural providers can receive continuing education with Telehealth connections, avoiding travel time and out-of-practice time
• Quicker access to specialty providers for consults

• More revenue from patients kept local and managed by a distal specialist
• More control over what services are offered
• Better image in the community because of expanded services
• Staff can receive training over Telehealth connections, reducing the need for travel
• Administrators can save travel time and funds by attending meetings over Telehealth

• More specialty care available locally
• Money spent for health care in the community cycles through community businesses
• With increased availability of care, small communities become more attractive to businesses looking to relocate

• Reduced costs for emergency transport possible
• Costs for care in Critical Access Hospital often less than large facilities
• Patients may receive care sooner, avoiding escalation of illness, thereby saving costs in the long run